1.1 Course Introduction

1.1.1 A+ Certification

1.2 Using the Simulator

1.2.1 Using the Simulator
1.2.2 Explore the Lab Interface

1.3 Hardware Basics

1.3.1 Computing Basics
1.3.2 Computing Facts
1.3.3 External Components
1.3.4 Ports and Connectors
1.3.5 Set Up a Computer
1.3.6 Internal Components
1.3.7 Exam Questions - Section 1.3

1.4 Operating System Basics

1.4.1 Operating Systems
1.4.2 Operating System Facts
1.4.3 Using the Windows Interface
1.4.4 Windows Interface Facts
1.4.5 Exam Questions - Section 1.4

2.0 PC Technician

2.1 Protection and Safety

2.1.1 Personal Safety
2.1.2 Safety Measures
2.1.3 ESD
2.1.4 Protecting Against ESD
2.1.5 ESD Facts
2.1.6 Environmental Concerns
2.1.7 Environmental Facts
2.1.8 Exam Questions - Section 2.1

2.2 Professionalism

2.2.1 Professionalism
2.2.2 Professionalism Facts
2.2.3 Exam Questions - Section 2.2

2.3 PC Maintenance

2.3.1 PC Maintenance
2.3.2 PC Maintenance Facts
2.3.3 Protecting Power
2.3.4 Configuring UPS Settings
2.3.5 Power Protection Facts
2.3.6 Install a UPS
2.3.7 Exam Questions - Section 2.3

2.4 Troubleshooting

2.4.1 Troubleshooting Process
2.4.2 Troubleshooting Process Facts
2.4.3 Exam Questions - Section 2.4

2.5 System Tools

2.5.1 Using Task Manager
2.5.2 Using Management Consoles
2.5.3 Viewing System Configuration Information
2.5.4 Using Regedit
2.5.5 Windows Utilities Facts
2.5.6 Exam Questions - Section 2.5

3.0 System Components

3.1 Cases, Form Factors, and Power

3.1.1 Cases and Form Factors
3.1.2 System Case Facts
3.1.3 Power Supplies
3.1.4 Power Supply Facts
3.1.5 Troubleshoot System Power
3.1.6 Exam Questions - Section 3.1

3.2 Motherboards and Buses

3.2.1 Motherboard Components
3.2.2 Motherboard Facts
3.2.3 Expansion Buses and Slots
3.2.4 Expansion Bus Types
3.2.5 Exam Questions - Section 3.2

3.3 Processors

3.3.1 Processor Concepts
3.3.2 CPU Facts
3.3.3 CPU Performance Facts
3.3.4 Exam Questions - Section 3.3

3.4 Memory

3.4.1 Memory
3.4.2 Memory Types
3.4.3 RAM Facts
3.4.4 Memory Factors
3.4.5 Memory Speed
3.4.6 Memory Characteristics
3.4.7 Exam Questions - Section 3.4

3.5 BIOS

3.5.1 BIOS and CMOS
3.5.2 PC Boot Process
3.5.3 BIOS and CMOS Facts
3.5.4 Exam Questions - Section 3.5

3.6 Video

3.6.1 Video Cards
3.6.2 Video Card Facts
3.6.3 Exam Questions - Section 3.6

3.7 Cooling

3.7.1 System Cooling
3.7.2 System Cooling Facts
3.7.3 Exam Questions - Section 3.7

4.0 Peripheral Devices

4.1 Serial, Parallel, and PS/2

4.1.1 Serial, Parallel, and PS/2
4.1.2 Serial, Parallel, and PS/2 Facts
4.1.3 Serial, Parallel, and PS/2 Connections
4.1.4 Connect Devices
4.1.5 Exam Questions - Section 4.1

4.2 USB

4.2.1 Universal Serial Bus (USB)
4.2.2 USB Components
4.2.3 USB Facts
4.2.4 Install USB Devices
4.2.5 Exam Questions - Section 4.2

4.3 IEEE 1394 (Firewire)

4.3.1 Firewire
4.3.2 Firewire Facts
4.3.3 Connect Firewire Devices
4.3.4 Exam Questions - Section 4.3

4.4 Input Devices

4.4.1 Input Devices
4.4.2 Input Device Facts
4.4.3 Connect a KVM Switch
4.4.4 Exam Questions - Section 4.4

4.5 Display Devices

4.5.1 CRT Monitors
4.5.2 CRT Monitor Facts
4.5.3 LCD Monitors
4.5.4 LCD Monitor Facts
4.5.5 Video Interfaces
4.5.6 Video Interface Facts
4.5.7 Connect Monitors
4.5.8 Configuring Display Settings
4.5.9 Install a CRT Monitor
4.5.10 Choose and Configure a Monitor
4.5.11 Install an HDTV Monitor
4.5.12 Configure Dual Monitors
4.5.13 Exam Questions - Section 4.5

4.6 Sound Devices

4.6.1 Digital Audio
4.6.2 Sound Cards
4.6.3 Sound Card Facts
4.6.4 Sound Card Connectors
4.6.5 Exam Questions - Section 4.6

4.7 Device Installation

4.7.1 Device Installation
4.7.2 Installing Devices
4.7.3 Managing Devices
4.7.4 Hardware Device Facts
4.7.5 Device Installation Facts
4.7.6 Manage Devices
4.7.7 Exam Questions - Section 4.7

5.0 Storage

5.1 Storage Devices

5.1.1 Storage Devices
5.1.2 Storage Device Facts
5.1.3 Storage Device Interfaces
5.1.4 Storage Device Interface Facts
5.1.5 Exam Questions - Section 5.1

5.2 Optical Media

5.2.1 CD Drives
5.2.2 CD Format Facts
5.2.3 DVD Drives
5.2.4 Blu-ray
5.2.5 DVD and Blu-ray Facts
5.2.6 Optical Drive Facts
5.2.7 Exam Questions - Section 5.2

5.3 File System

5.3.1 File System
5.3.2 Viewing File System Components
5.3.3 File System Facts
5.3.4 Exam Questions - Section 5.3

5.4 Managing Files

5.4.1 File and Folder Properties
5.4.2 Managing Files
5.4.3 File Extension Facts
5.4.4 Attribute Facts
5.4.5 Manage Files
5.4.6 Exam Questions - Section 5.4

5.5 RAID

5.5.1 RAID
5.5.2 RAID Facts
5.5.3 Exam Questions - Section 5.5

5.6 Disk Optimization

5.6.1 Storage Optimization
5.6.2 Optimizing Disks
5.6.3 Disk Optimization Facts
5.6.4 Perform Disk Maintenance
5.6.5 Exam Questions - Section 5.6

6.0 Networking

6.1 Networking Overview

6.1.1 Networking
6.1.2 Network Types
6.1.3 Networking Facts
6.1.4 Exam Questions - Section 6.1

6.2 Protocols

6.2.1 Network Protocols
6.2.2 Protocol Facts
6.2.3 Exam Questions - Section 6.2

6.3 Addressing

6.3.1 Device Addressing
6.3.2 IP Addressing
6.3.3 Addressing Facts
6.3.4 Exam Questions - Section 6.3

6.4 Network Configuration

6.4.1 Network Devices
6.4.2 Networking Device Facts
6.4.3 Networking Standards
6.4.4 Networking Standards Facts
6.4.5 Exam Questions - Section 6.4

6.5 Networking Media

6.5.1 Cable Media
6.5.2 Coaxial Cable Facts
6.5.3 Twisted Pair Facts
6.5.4 Fiber Optic Facts
6.5.5 Connect to an Ethernet Network
6.5.6 Exam Questions - Section 6.5

6.6 IP Configuration

6.6.1 IP Configuration
6.6.2 Configuring TCP/IP Properties
6.6.3 Internet Connectivity Parameters
6.6.4 Configure TCP/IP Settings
6.6.5 Creating a Dial-up Internet Connection
6.6.6 Create a Dialup Internet Connection
6.6.7 Exam Questions - Section 6.6

6.7 802.11 Wireless

6.7.1 Wireless Networking
6.7.2 Wireless Networking Facts
6.7.3 Wireless Security
6.7.4 Wireless Security Facts
6.7.5 Configuring a Wireless Connection
6.7.6 Connect to a Wireless Network
6.7.7 Configure a Wireless Profile
6.7.8 Exam Questions - Section 6.7

6.8 Infrared and Bluetooth

6.8.1 Infrared and Bluetooth
6.8.2 Configuring Bluetooth Connections
6.8.3 Infrared and Bluetooth Facts
6.8.4 Exam Questions - Section 6.8

6.9 Network Troubleshooting

6.9.1 Network Troubleshooting
6.9.2 Troubleshooting Network Connectivity
6.9.3 Network Troubleshooting Facts
6.9.4 Fix a Network Connection
6.9.5 Exam Questions - Section 6.9

7.0 Printing

7.1 Printers

7.1.1 Printer Types
7.1.2 Laser Printers
7.1.3 Printer Type Facts
7.1.4 Printer Interfaces
7.1.5 Printer Connection Facts
7.1.6 Printer Characteristics Facts
7.1.7 Choose a Printer
7.1.8 Exam Questions - Section 7.1

7.2 Printer Configuration

7.2.1 Printing Configuration
7.2.2 Installing a Local Printer
7.2.3 Printer Configuration Facts
7.2.4 Select and Install a Printer
7.2.5 Exam Questions - Section 7.2

7.3 Network Printing

7.3.1 Network Printing
7.3.2 Installing a Network Printer
7.3.3 Network Printing Facts
7.3.4 Configure Network Printing
7.3.5 Exam Questions - Section 7.3

7.4 Printing Management

7.4.1 Configuring Printer Properties
7.4.2 Managing Print Jobs
7.4.3 Printing Management Facts
7.4.4 Printing Troubleshooting Facts
7.4.5 Configure Printer Properties
7.4.6 Troubleshoot Printing
7.4.7 Exam Questions - Section 7.4

8.0 Portable Devices

8.1 Portable Devices

8.1.1 Portable Devices
8.1.2 Notebook Components
8.1.3 Portable Device Facts
8.1.4 Expansion Card Facts
8.1.5 Notebook Power Facts
8.1.6 Exam Questions - Section 8.1

8.2 Power Management

8.2.1 Portable Power
8.2.2 Configuring Power Options
8.2.3 Power Management Facts
8.2.4 Edit Power Options
8.2.5 Create a Power Plan
8.2.6 Exam Questions - Section 8.2

8.3 Troubleshooting

8.3.1 Troubleshooting Power
8.3.2 Troubleshooting Video
8.3.3 Troubleshooting Components
8.3.4 Notebook Troubleshooting Facts
8.3.5 Notebook Maintenance Facts
8.3.6 Exam Questions - Section 8.3

9.0 Security

9.1 Software Security

9.1.1 Malware
9.1.2 Implementing Malware Protection
9.1.3 Malware Facts
9.1.4 Exam Questions - Section 9.1

9.2 Social Engineering

9.2.1 Social Engineering
9.2.2 Social Engineering Facts
9.2.3 Exam Questions - Section 9.2

9.3 Authentication

9.3.1 Authentication
9.3.2 Authentication Facts
9.3.3 Password Facts
9.3.4 Configuring Password Policies
9.3.5 Enforce Password Settings
9.3.6 Using a Biometric Scanner
9.3.7 Exam Questions - Section 9.3

9.4 BIOS Security

9.4.1 BIOS Security
9.4.2 Configuring BIOS Security Settings
9.4.3 BIOS Security Facts
9.4.4 Configure BIOS Security
9.4.5 Exam Questions - Section 9.4

9.5 Encryption

9.5.1 Encryption
9.5.2 Encryption Facts
9.5.3 Encrypting Files
9.5.4 Encrypt Files
9.5.5 Exam Questions - Section 9.5

9.6 Physical Security

9.6.1 Physical Security
9.6.2 Physical Security Facts
9.6.3 Wiping a Disk
9.6.4 Configuring a Screen Saver Password
9.6.5 Require a Screen Saver Password
9.6.6 Exam Questions - Section 9.6

9.7 Firewalls

9.7.1 Firewalls
9.7.2 Configuring Windows Firewall
9.7.3 Firewall Facts
9.7.4 Configure the Windows Firewall
9.7.5 Exam Questions - Section 9.7

10.0 System Management

10.1 Applications

10.1.1 Managing Applications
10.1.2 Application Facts
10.1.3 Exam Questions - Section 10.1

10.2 Updates

10.2.1 Updates
10.2.2 Update Facts
10.2.3 Using Windows Update
10.2.4 Configure Windows Update
10.2.5 Performing a Firmware Update
10.2.6 Exam Questions - Section 10.2

10.3 System Protection

10.3.1 System Protection
10.3.2 Backup Facts
10.3.3 Using Ntbackup
10.3.4 Creating Backups in Vista
10.3.5 Back Up the Computer
10.3.6 Using Restore Points
10.3.7 Create a Restore Point
10.3.8 Using Previous Versions
10.3.9 Exam Questions - Section 10.3

10.4 Virtual Memory

10.4.1 Virtual Memory
10.4.2 Managing the Paging File
10.4.3 Virtual Memory Facts
10.4.4 Configure Virtual Memory
10.4.5 Exam Questions - Section 10.4

10.5 System Errors

10.5.1 Troubleshooting Lockups
10.5.2 System Errors Facts
10.5.3 Boot Options
10.5.4 Using Advanced Boot Options
10.5.5 Windows Boot Options
10.5.6 Exam Questions - Section 10.5

10.6 System Recovery

10.6.1 System Recovery
10.6.2 Using Windows Recovery Options
10.6.3 Using Restore Tools
10.6.4 System Recovery Facts
10.6.5 Exam Questions - Section 10.6

11.0 Windows Installation

11.1 Pre-installation

11.1.1 Windows Versions
11.1.2 Pre-installation Planning
11.1.3 Windows Versions Facts
11.1.4 Installation Planning Facts
11.1.5 Verifying System Compatibility
11.1.6 Exam Questions - Section 11.1

11.2 Installation

11.2.1 Windows Installation
11.2.2 Preparing Disks for Installation
11.2.3 Prepare Disks for Installation 1
11.2.4 Prepare Disks for Installation 2
11.2.5 Installing Windows
11.2.6 Installation Facts
11.2.7 Exam Questions - Section 11.2

11.3 Post Installation

11.3.1 Post Installation
11.3.2 Post Installation Facts
11.3.3 Migrating User Data
11.3.4 Exam Questions - Section 11.3

Practice Exams

Preparing for Certification

Exam Objectives
Exam FAQs
How to Register for an Exam
Exam-taking Hints and Tips

Domain 1: Hardware, All Questions (185 questions)
Domain 2: Troubleshooting, Repair and Maintenance, All Questions (111 questions)
Domain 3: Operating Systems and Software, All Questions (107 questions)
Domain 4: Networking, All Questions (89 questions)
Domain 5: Security, All Questions (56 questions)
Domain 6: Operational Procedure, All Questions (57 questions)
Certification Practice Exam