Bookstores:
Bookstores may purchase TestOut LabSim training software at the educational discount price. Unused course Activation
Codes may be returned up to one year from date of purchase and will incur a 10% deactivation fee. No exceptions. Returns
will not be honored after one year from date of purchase. Any bookstore returning unused Activation Codes must obtain a
valid RMA# from TestOut prior to returning any unused Activation Codes. Any unused Activation Codes returned without a
valid RMA# or with contents that differ from the RMA description will be subject to an additional 35% service fee.
Instructions for returns:
To begin the return process, call 1-800-877-4889 and ask to speak with an academic sales representative. Request a Return
Merchandise Authorization "RMA" number to be associated with the return. This number must be obtained before returning unused
Activation Codes. Include this number with a complete list of all returned unused Activation Codes and an explanation of why
unused Activation Codes are being returned. Upon receipt of unused Activation Codes at TestOut, a credit for the approved
returned unused Activation Codes minus the restocking fee will be applied to the customer's account.